Source: https://docs.amadalis.ai/account/your-account-and-domains/

# Your account: sites, custom domains and billing

Checked against the product’s code on 7 November 2026.

[Your Praxis account](https://account.amadalis.ai/account) is where you open sites, manage [account](https://docs.amadalis.ai/reference/glossary/#account) settings and see how much AI you have used. In the site admin, **Account & billing** > **Billing** shows account facts and links back to the account console.

## Open or create a site

For a client’s first site under its own organisation, follow [Add a client and its first site](https://docs.amadalis.ai/agencies/agency-guide/#add-a-client-and-its-first-site). The account’s **Create a site** flow below adds a site under that account.

1.  Open **Sites**.
2.  Use **Find a site** if needed.
3.  Select the site.
4.  Read its status and next step.
5.  Choose **Open admin** when the site can be opened.

[![Find a site with demo typed: 1 to 1 of 1 matching, the Quietmarch Apparel row Live and On your plan, and its card with Open admin, Address demo-store.sites.amadalis.ai, Status Live with content database reachable, and Billing On your plan beside Pay for this site.](https://docs.amadalis.ai/images/steps/S068-account-find-site-open-admin.png)](https://docs.amadalis.ai/images/steps/S068-account-find-site-open-admin.png "Open full-size image")

Find a site, read its status and next step, then choose Open admin.

When **Create a site** is offered:

1.  Fill in **Site name**.
2.  Choose **Create site**.

The site gets its own platform address. You can attach a domain you own later.

A site waiting for payment shows **Your site is waiting for payment**. For a site billed through an agency, arrange payment with that agency instead.

If your account pays for the site:

1.  Choose **Pay now and start my site**.
2.  Complete the payment step.

Building starts after confirmation of payment. See [Getting started](https://docs.amadalis.ai/get-started/getting-started/) for the first page.

If payment was received but the site could not be activated, do not pay again. Write to [support](mailto:support@amadalis.ai) to finish or reverse it. The next payment stays scheduled until this is sorted. If a paid upgrade could not be applied, the site stays on its current plan.

## Rename a site

Use this when the site’s name changes. The account owner or a member at Editor or above can rename it. This changes its name, not its address.

1.  Open **Sites** in [your Praxis account](https://account.amadalis.ai/account). You see the account’s sites.
2.  Select the intended site. Its card shows the current name.
3.  Choose **Rename**. **New name for this site** opens with the current name.
4.  Enter the new name. Use a nonempty name of at most 120 characters.
5.  Choose **Save name**. The account saves the name and tries to send it to the site.
6.  Read any notice beside the editor. If the site could not be updated, the account keeps its saved name and tells you; do not assume both now agree.

[![The selected site's name field is open in the account console, with Save name and Cancel.](https://docs.amadalis.ai/images/steps/2026-11-05-coverage-and-stale/COV1-07-account-rename-form-1440.png)](https://docs.amadalis.ai/images/steps/2026-11-05-coverage-and-stale/COV1-07-account-rename-form-1440.png "Open full-size image")

Rename changes the selected site name in the account.

[![At phone width, the selected site's name field is open in the account console, with Save name and Cancel.](https://docs.amadalis.ai/images/steps/2026-11-05-coverage-and-stale/COV1-07-account-rename-form-390.png)](https://docs.amadalis.ai/images/steps/2026-11-05-coverage-and-stale/COV1-07-account-rename-form-390.png "Open full-size image")

Rename changes the selected site name in the account.

**Cancel** closes the form without saving. There is no automatic Undo for this account action; use **Rename** again to put the old name back.

You can also ask **Copilot**, “Change this site’s name from \[current name\] to \[new name\]”, using its real names. Choose **Send** to review **Update the site’s identity?**, then **Publish this change** only if the public change is right. This route changes the name in the footer and, where no separate wording overrides it, the header. Its receipt can offer **Undo**. Check the account’s **Sites** view afterwards, because sending the public name back to the account can fail separately. See [Site identity and setup](https://docs.amadalis.ai/reference/copilot/site-and-settings/#site-identity-and-setup).

## Read plan and billing details

For questions about copilot costs, start with the account’s **Plan** and **Subscription**. Read invoices through **Manage billing**, and use **AI** to check the current model and usage status.

1.  Open **Overview** in the account.
2.  Read **Plan** and **Subscription**.
3.  For a subscription billed to your account, choose **Manage billing**. It opens Stripe’s portal for payment methods, invoices and subscription changes.

The control changes when payment or a new subscription is needed, so follow the account’s stated next step. A client whose site is billed through an agency is directed to that agency instead.

[![The account's Overview tab: Plan Starter, Subscription Active, Your site amadalis-hq.sites.amadalis.ai, the line Payment method, invoices, and plan changes are managed securely by Stripe with Manage billing, and Where your data lives.](https://docs.amadalis.ai/images/steps/S069-account-overview-plan-and-billing.png)](https://docs.amadalis.ai/images/steps/S069-account-overview-plan-and-billing.png "Open full-size image")

Overview shows the plan, the subscription and Manage billing.

This picture was taken before the company website moved to [amadalis.ai](https://amadalis.ai/).

The site admin’s **Billing** tab shows **Plan & subscription**, **Invoices & payment method**, **Custom domains** and **Account profile** as read-only facts. Make account changes in the console it links to.

To change the **Billing contact** shown there, contact Amadalis support. This changes the recorded account contact, not Stripe’s invoice email address, and sends no email. Earlier contact records stay on file.

### Change the invoice email

Manage billing opens our payment provider’s billing portal. To change the email address your invoices go to, write to [support@amadalis.ai](mailto:support@amadalis.ai) and we change it for you.

### Cancel a subscription

Use **Manage billing** for subscription changes. Read the provider’s confirmation for when billing ends. Once the cancellation is recorded, **Overview** shows **Canceled** and offers **Start my plan again** for a paid plan.

Canceling a subscription does not itself take an existing site offline, delete its content or remove team access. Team access still depends on membership and the site’s state. Contact [Amadalis support](mailto:support@amadalis.ai) before cancellation to agree when hosting and access will end and how to keep or erase the content.

Closing is separate from cancelling a subscription. An owner can open **Sites**, select the site and use **Close this site**, or open **Overview** and use **Close this account** for the whole account. Read what will be removed and retained. Keep the offered data copies or confirm that you need none, type the requested site or account name, and confirm again. Hosting stops now, and deletion starts no earlier than the date shown. Invoices, logs and the retained account record are kept separately. A site paid for by an agency asks you to contact that agency. Use **Stop closing** while the card still permits it; an already ended plan can need **Start my plan again**. The final deletion of a whole account is completed by Amadalis staff after the stated date and required plan endings.

## Choose the copilot’s AI model

1.  In your Praxis account, open **AI**.
    
2.  Under **Your copilot’s AI model**, read **In use now** and the displayed usage status.
    
    [![Account AI tab showing claude-sonnet-5 in use, Managed by your plan and Compare plans, with no model picker.](https://docs.amadalis.ai/images/steps/S098-account-ai-model-read-only.png)](https://docs.amadalis.ai/images/steps/S098-account-ai-model-read-only.png "Open full-size image")
    
    Where your plan does not offer the choice, the model in use is shown read only.
    
3.  When model choice is available to your account, choose **Fast**, **Balanced** or **Frontier**. The account owner or an Admin can save a change; other members can read the setting.
    
4.  Choose **Save**. The setting changes when saved; it does not wait for a page publish.
    
5.  Read the result and the sites it says the change affects.
    

After saving, these are separate options:

-   Use the [receipt](https://docs.amadalis.ai/reference/glossary/#receipt)’s **Undo** to restore the earlier choice while that reversal is available.
-   Use **Go back to the plan default** to clear a saved choice instead.

Availability depends on the account’s configuration. Read a refusal or unavailable-state explanation rather than assuming every account has the same choices. If the display could not refresh after a save, reload before relying on the old value.

### Monthly AI allowance

Your AI allowance comes from your plan or a separate agreement with Amadalis. A monthly allowance covers a calendar month in UTC and resets at 00:00 UTC on the first day of the next month. In **AI**, read **This month** usage and the reset date. An agreed allowance is named as agreed; an unlimited allowance says so.

Without a live subscription, or if your plan names no AI allowance, the copilot uses the Free plan’s monthly allowance. A separate agreement with Amadalis still takes precedence.

Once recorded usage reaches a monthly limit, new AI calls pause until the reset. Your site and saved work keep working. If the allowance comes from your plan, ask your account owner or an Admin about a larger plan. For an agreed allowance, ask them to contact Amadalis. **AI is off for your account by agreement** is a separate state: the monthly reset does not turn it back on.

When the Free allowance is used, the pause message names it and offers **See your account**.

Calls using your own provider keys do not count towards the displayed usage.

If AI usage cannot be checked, the copilot can answer a limited amount before it pauses new requests. It asks you to come back in a few minutes. Work the helper already saved is unaffected.

### Your provider keys

Where **Your provider keys** is enabled, the account owner or an Admin can add a key:

1.  Choose **Anthropic** or **OpenAI** under **Provider**.
2.  Enter the secret in **Key**, only in that trusted field and never in a copilot conversation.
3.  Choose **Add key**.

For an existing key:

1.  Choose **Replace**. It selects the provider and focuses the key field.
2.  Enter the replacement in **Key**.
3.  Choose **Add key**.
4.  Review **Replace the key**.
5.  Confirm only when the replacement is right.
6.  Read the resulting status.

**Remove** has its own **Remove the key** confirmation. A provider key change does not have the model-choice receipt’s Undo.

If the account is set to use its own keys and has no usable key for a call, that call is refused. Adding a provider key is separate from choosing the copilot’s model.

## Add your own domain

DNS is the set of records your domain provider uses to direct internet traffic. Enter the exact record type, name and value shown by the account. A TXT record stores verification text. A CNAME or ALIAS record points a name to another hostname.

To connect a custom domain for your own site or a client site, use the account that owns that site. Follow the records it gives you before changing the domain’s existing website.

1.  Open **Domains**.
2.  Select the intended site.
3.  Under **Add a domain**, enter **A domain you own**, such as `www.example.com`. Enter a hostname without a page path.
4.  Answer **Is this domain serving a site today?** Choose **No, it is new** or **Yes, it is live** according to what the domain does now.
5.  Choose **Add domain**.
6.  Follow the records and instructions on that domain’s card. They are specific to its current verification step.

For a new domain, the card asks for a pointing record. For a domain already serving a site, prove the domain and certificate with the listed TXT records first. Keep its existing pointing record until the card says the certificate is ready and gives the switch instruction.

At a root domain, your DNS provider may call the pointing record ALIAS, ANAME or CNAME. Use the name and value the card gives. Wildcard hostnames are not supported; attach the hostname you need.

1.  Choose **Check status** to refresh verification.
2.  Read **Pending verification**, **Certificate ready**, **Active** or **Needs attention** and the accompanying instruction.

A certificate being ready does not by itself mean that an existing site’s domain has switched.

## Change or remove a domain

**Make primary** chooses an eligible active domain as the site’s [canonical host](https://docs.amadalis.ai/reference/glossary/#canonical-url). The change is applied by that click.

For another domain:

1.  Choose **Redirect to another domain**.
2.  Select the destination.
3.  Choose **Apply redirect**.

**Clear redirect** removes an existing domain redirect.

**Remove** asks for a second click, then stops that domain serving the site through Praxis. These controls do not show an Undo receipt. Review the hostnames before applying a change.

## Ask for support

1.  In the site admin, open **Account & billing**.
2.  Open **Support**.
3.  Choose **Report a problem**. It opens an email with the site’s name in its subject.
4.  Include the site address, what you were doing, what you saw and when it happened in that email.

A redacted screenshot or the exact error words can help explain the problem.

[![The demo store's admin, Account & billing, Support tab: How to reach us with the support address and its reply-time line, and Report a problem with the button Report a problem →.](https://docs.amadalis.ai/images/steps/S099-account-site-support-tab.png)](https://docs.amadalis.ai/images/steps/S099-account-site-support-tab.png "Open full-size image")

In the site admin, Support's Report a problem opens an email with your site's name in the subject.

If support needs to inspect the site, review [how support access works](https://docs.amadalis.ai/trust/security/#support-access-is-visible) before granting it in the account’s **Security** tab. Revoking a grant stops new entry and ends its open support session on the next request after the grant check refreshes, within 30 seconds. At expiry, the next request ends the session.

[![The account's Security tab at Support access: the four ways support can reach a site, No support grant from you is active right now, an empty Reason (what support is helping with) field and Grant 4-hour read-only access.](https://docs.amadalis.ai/images/steps/S099-account-support-access-before-grant.png)](https://docs.amadalis.ai/images/steps/S099-account-support-access-before-grant.png "Open full-size image")

Before a grant: state what support is helping with, then grant read-only access.

## Your next step

Open the site you want to work on, then follow [Getting started](https://docs.amadalis.ai/get-started/getting-started/) to create and review a draft page.