Source: https://docs.amadalis.ai/reference/copilot/service-administration/

# Copilot: Service administration

Checked against the product’s code on 7 November 2026.

These requests belong to service staff with platform administration authority. A customer’s site role or support access grant does not confer that authority. They are included here to distinguish the registered service actions from requests you can run on your own site.

The same approval and Undo distinctions apply. Service billing, account status changes, capability switches and incident records are separate from customer content editing. No price or commercial term is specified here.

In the tables, **Yes** under approval means a separate approval is required before applying the request. **Available** under Undo means the request can be reversed. The specific receipt must offer **Undo**; it can be limited by the input, later changes or the state that was saved. **No** means this request provides no automatic Undo. Reading a fact has nothing to undo.

These are plain-language descriptions of requests, not text you must type exactly. Your role, configured connections and site capabilities determine which requests are available. See [How copilot requests are governed](https://docs.amadalis.ai/reference/copilot/).

## Service account records

| Request | Approval | Undo |
| --- | --- | --- |
| Add a service note to an account | Yes | No |
| Update an account’s commercial details | Yes | No |
| Update an account’s compliance details | Yes | No |
| Manage an account contact | Yes | No |
| Assign service coverage to an account | Yes | No |
| End service coverage for an account | Yes | No |
| Read an account’s service coverage | No | No |
| Manage an account’s email domain record | Yes | No |
| Manage an account location | Yes | No |
| Change the plan assigned to an account | Yes | No |
| Update an account profile | Yes | No |
| Manage an account’s tax registration record | Yes | No |

## Service billing administration

| Request | Approval | Undo |
| --- | --- | --- |
| Assign a billing account | Yes | No |
| Create a billing account | Yes | No |
| Read a billing account | No | No |
| Create the service billing catalog records | Yes | No |
| Read service billing catalog status | No | No |
| Update service billing catalog records | Yes | No |
| Add a billing contact | Yes | No |
| Record a service billing order | Yes | No |
| Open an account’s payment provider billing portal | Yes | No |
| Read service billing status | No | No |
| Check and align service billing records with the payment provider | Yes | No |

Adding a billing contact marked to show to the customer can replace the contact displayed on their account. It sends no email, does not update Stripe and has no Undo. Earlier contacts stay on file.

## Capability switches

| Request | Approval | Undo |
| --- | --- | --- |
| Manage a group of sites for capability settings | Yes | No |
| Change a site’s capability switch | Yes | No |
| Read a site’s capability switch status | No | No |

## Service change Undo

| Request | Approval | Undo |
| --- | --- | --- |
| Undo an eligible service administration change | Yes | No |

## Serving domains

| Request | Approval | Undo |
| --- | --- | --- |
| Attach a serving domain for an account | Yes | No |
| Detach a serving domain from an account | Yes | No |
| Recheck an account’s serving domain | Yes | No |
| Read an account’s serving domain status | No | No |

## Service health

| Request | Approval | Undo |
| --- | --- | --- |
| Refresh an account’s service health checks | Yes | No |

## Incidents

| Request | Approval | Undo |
| --- | --- | --- |
| Open a service incident | Yes | No |
| Send another incident alert for an open incident | Yes | No |
| Resolve a service incident | Yes | No |
| Read service incidents | No | No |
| Update a service incident | Yes | No |

## Account setup

| Request | Approval | Undo |
| --- | --- | --- |
| Cancel an account’s setup workflow | Yes | No |
| Update an account setup milestone | Yes | No |
| Retry an account’s setup workflow | Yes | No |

## Service activity

| Request | Approval | Undo |
| --- | --- | --- |
| Read service administration activity | No | No |

## Hosted sites

| Request | Approval | Undo |
| --- | --- | --- |
| List hosted sites for service administration | No | No |

## Account team administration

| Request | Approval | Undo |
| --- | --- | --- |
| Invite a member to an account | Yes | No |
| Resend an account team invitation | Yes | No |
| Revoke an account team invitation | Yes | No |
| Disable an account member’s access | Yes | Available |
| Enable an account member’s access | Yes | Available |
| Send an account member a recovery email | Yes | No |
| Change an account member’s role | Yes | No |
| Read an account’s team membership | No | No |

## Account status

| Request | Approval | Undo |
| --- | --- | --- |
| Read the deletion certificate for a terminated account | No | No |
| List service accounts | No | No |
| Create a service account and hosted site | Yes | No |
| Reactivate an account’s serving | Yes | Available |
| Rename an account | Yes | Available |
| Cancel a scheduled account action | Yes | No |
| Run an account action that is due | Yes | No |
| Read scheduled account actions | No | No |
| Suspend an account’s serving | Yes | Available |
| Schedule suspension of an account | Yes | Available |
| Cancel a prepared account termination | Yes | No |
| Read the preparation needed for an account termination | No | No |

## Service usage

| Request | Approval | Undo |
| --- | --- | --- |
| Read an account’s recorded service usage | No | No |

Return to [the copilot request index](https://docs.amadalis.ai/reference/copilot/).

## Your next step

If you need a service change, [contact support](https://docs.amadalis.ai/trust/operations/) with the affected site and the result you need. The staff controls listed here are separate from customer permissions.