Source: https://docs.amadalis.ai/trust/

# What you can do in Trust and security

Checked against the product’s code on 7 November 2026.

Understand permissions, [consent](https://docs.amadalis.ai/reference/glossary/#consent), support entry, recovery and the product’s current limits.

Use these guides alongside **Security** in your Praxis account and **Privacy & Data** in the site admin. They explain what to review before you approve access or collect visitor data.

Use the guide for the required role, setup and current limits.

## Start with a task

Choose the result you want. Each guide explains where to begin, what to review and how to check the result.

-   [Read security controls](https://docs.amadalis.ai/trust/security/)
-   [Understand consent](https://docs.amadalis.ai/trust/privacy-and-consent/)
-   [Check known limitations](https://docs.amadalis.ai/trust/known-limitations/)

## Capabilities and screens

| Capability | What you can do | Read next |
| --- | --- | --- |
| Customer roles and session policy | Read account and site sign in checks, support session endings and their limits. | [Trust and security: support access: Your team controls access](https://docs.amadalis.ai/trust/security/#your-team-controls-access) |
| Approval and records | Understand permission checks, approval, recorded activity and available Undo. | [Trust and security: support access: The model proposes; the platform authorizes](https://docs.amadalis.ai/trust/security/#the-model-proposes-the-platform-authorizes) |
| Support authority | Review customer permission for support and the separate staff access paths. | [Trust and security: support access: Support access is visible](https://docs.amadalis.ai/trust/security/#support-access-is-visible) |
| Consent and visitor data | Understand permitted uses of data, cookies, browser privacy signals, exports and erasure. | [Consent policy and visitor data](https://docs.amadalis.ai/privacy/consent-and-visitor-data/) |
| Database region and AI requests | Read the recorded data location and which AI provider settings apply. | [Trust and security: support access: Site data and AI requests](https://docs.amadalis.ai/trust/security/#site-data-and-ai-requests) |
| Backups and operator restore | Distinguish content backups from a whole-site recovery operation. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Audit and [subprocessors](https://docs.amadalis.ai/reference/glossary/#subprocessors) | Read recorded account changes and find the current list of outside service providers. | [Trust and security: support access: Records and recovery](https://docs.amadalis.ai/trust/security/#records-and-recovery) |
| Current limitations | Check unsupported tasks and the setup needed before a feature can work. | [Known limitations and unsupported features](https://docs.amadalis.ai/trust/known-limitations/) |
| Changelog | Read recorded product changes alongside the separate notice of a deployed version. | [Changelog](https://docs.amadalis.ai/trust/changelog/) |
| Staff sign-in and security | Read the boundary around staff-only service requests. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Service account records | Read the staff-only account administration reference. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Site lifecycle and provisioning | Read staff requests for setting up and managing a site through its lifetime. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Service billing and usage | Read the staff-only service billing and usage reference. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Service incidents and health | Read staff incident, support and health requests. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Service AI administration | Read the boundary around staff model and service controls. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |
| Service copilot and activity | Read staff request scope and service activity records. | [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/) |

## More in this area

These guides cover the other tasks and settings in this area.

-   [How Amadalis runs hosted sites](https://docs.amadalis.ai/trust/operations/): Understand the staff operations areas and the evidence to request for an operation on your site.

## Your next step

Choose the guide for the decision you are making. Before granting access, begin with [read security controls](https://docs.amadalis.ai/trust/security/). Before collecting or erasing data, read the corresponding consent and record-scope guide.