Sign in, invitations and recovery

Checked against the product’s code on 7 November 2026.

Log in to the Praxis account to open your team’s sites.

1. Open the Sites tab.
2. Choose the intended site.
3. Use Open admin →.

The site receives your role for that site, then keeps its own admin session.

In the Praxis account’s password form, an unknown address and a wrong password both show “That email and password don’t match an account.” Those replies do not confirm whether the address is registered. Missing details and service problems have their own messages. After a correct password, the page can ask for email confirmation or a security code, or explain that the login has no account membership. Company single sign-on is a separate path.

Join the intended account

New accounts open by invitation. Follow the invited signup and verification steps described in Getting started. A team invitation is different: read which site and role it offers before accepting.

If a link has expired, was already used or is refused, read the explanation and use its offered retry or recovery path. A failed email step is not proof that registration or membership has completed.

Recover access

1. On the sign in form, choose Forgot password?.
2. Enter your email.
3. Choose Send recovery link.
4. Open the emailed link.
5. Enter a new password of at least 12 characters.
6. Choose Set new password.
7. Sign in with the new password.

The public recovery reply does not confirm whether an address has an account or whether the email arrived. If no link arrives, try again or write to support.

Recovery is not the same as changing a password from an already signed in profile.

Your team’s policy may require a code from an authenticator app or restrict allowed network addresses. If a policy prevents access, ask an account owner or Admin to review it. The policy is checked when you use the account, including Open admin →. It is also checked inside an already open site session. See Account Security for the refresh timing and policy-read failure limits.

Finish required two-factor setup

To set it up by choice, open your Praxis account’s Overview tab and find Your two-factor sign-in. Have your account password and an authenticator app ready, then follow the password and Begin setup steps below. The same steps apply under Two-factor required when the account asks for it.

1. Enter your password in Confirm your password.
2. Choose Begin setup. The page shows an authenticator secret and one-time backup codes.
3. Add the shown secret to your time-based authenticator app.
4. Save the backup codes securely using Copy codes or Download .txt.
5. Enter the app’s current code under Enter the 6-digit code.
6. Choose Verify & continue. Successful verification returns you to the account.

Keep the secret and backup codes out of chat and pictures. If verification does not succeed, try the app’s current code again.

Keep the three identities distinct

• A team member’s account opens each permitted site at that person’s role.
• A shopper uses the public site’s account for purchases and paid content.
• A byline credits a person or team on content and is not itself a login.

Use Your team for invitations and role changes, Account Security for policy scope and Customer identity for shopper access.