Checked against the product’s code on 7 November 2026.
Open Commerce > Documents. It holds ready PDFs and videos for delivery, plus supported files marked members only. A file’s access is separate from the article that embeds it.
Add a file
Section titled “Add a file”Upload file adds a PDF or video that anyone with its link can download. Upload members-only file adds a PDF, video or poster image that only signed-in members can download. Each upload can be up to 50 MB and is added only after you approve it.
- Choose the upload control for the intended access above.
- Choose the local file.
- Read its approval card.
- Approve only the intended upload.
- Read the result before sharing its Documents link.
A file is not ready merely because an upload started. Inspect any processing or refusal message.
Set access
Section titled “Set access”Choose Public, Members only or the offered package option. A public file can be read by anyone with its public link. A package choice needs a real package and its approval.
If the site cannot check a protected file’s existing access, the change is refused and its access stays as it was. A file that is already public is not refused for that reason.
Changing a file from Public to Members only or In a package protects the links issued from then on. It cannot recall copies already downloaded or cached, so treat a file that was ever public as already shared. Review the file itself as well as the page’s reading access.
Release a PDF through a form
Section titled “Release a PDF through a form”- Open Site.
- Open Forms.
- Choose the form.
- Open its settings.
- Configure Release a PDF after submit there.
- Choose Save changes.
- Read the approval card.
- Approve only the intended form update.
- Read the receipt.
A successful qualifying submission can unlock one configured PDF’s Documents link for the submitting browser session. This is not permanent access for that person across browsers. Marketing consent is independent of that document access.
Remove or undo
Section titled “Remove or undo”Remove from Documents deletes the stored file, and its Documents link stops working for good. It cannot be undone, and it cannot recall copies people already downloaded.
Separately, the receipt of a new upload may offer Undo while the file is unchanged and unused; that Undo takes the file out of Documents but keeps the stored copy.
Your next step
Section titled “Your next step”Before sharing a restricted file, review page access and check the file with the intended reader account.