Customer roles and session policy
Read account and site sign in checks, support session endings and their limits.
Read nextTrust and security: support access: Your team controls access
What you can do in Trust and security
Checked against the product’s code on 7 November 2026.
Understand permissions, consent, support entry, recovery and the product’s current limits.
Use these guides alongside Security in your Praxis account and Privacy & Data in the site admin. They explain what to review before you approve access or collect visitor data.
Use the guide for the required role, setup and current limits.
Start with a task
Section titled “Start with a task”Choose the result you want. Each guide explains where to begin, what to review and how to check the result.
Capabilities and screens
Section titled “Capabilities and screens”| Capability | What you can do | Read next |
|---|---|---|
| Customer roles and session policy | Read account and site sign in checks, support session endings and their limits. | Trust and security: support access: Your team controls access |
| Approval and records | Understand permission checks, approval, recorded activity and available Undo. | Trust and security: support access: The model proposes; the platform authorizes |
| Support authority | Review customer permission for support and the separate staff access paths. | Trust and security: support access: Support access is visible |
| Consent and visitor data | Understand permitted uses of data, cookies, browser privacy signals, exports and erasure. | Consent policy and visitor data |
| Database region and AI requests | Read the recorded data location and which AI provider settings apply. | Trust and security: support access: Site data and AI requests |
| Backups and operator restore | Distinguish content backups from a whole-site recovery operation. | How Amadalis runs hosted sites |
| Audit and subprocessors | Read recorded account changes and find the current list of outside service providers. | Trust and security: support access: Records and recovery |
| Current limitations | Check unsupported tasks and the setup needed before a feature can work. | Known limitations and unsupported features |
| Changelog | Read recorded product changes alongside the separate notice of a deployed version. | Changelog |
| Staff sign-in and security | Read the boundary around staff-only service requests. | How Amadalis runs hosted sites |
| Service account records | Read the staff-only account administration reference. | How Amadalis runs hosted sites |
| Site lifecycle and provisioning | Read staff requests for setting up and managing a site through its lifetime. | How Amadalis runs hosted sites |
| Service billing and usage | Read the staff-only service billing and usage reference. | How Amadalis runs hosted sites |
| Service incidents and health | Read staff incident, support and health requests. | How Amadalis runs hosted sites |
| Service AI administration | Read the boundary around staff model and service controls. | How Amadalis runs hosted sites |
| Service copilot and activity | Read staff request scope and service activity records. | How Amadalis runs hosted sites |
Approval and records
Understand permission checks, approval, recorded activity and available Undo.
Read nextTrust and security: support access: The model proposes; the platform authorizes
Support authority
Review customer permission for support and the separate staff access paths.
Read nextTrust and security: support access: Support access is visible
Consent and visitor data
Understand permitted uses of data, cookies, browser privacy signals, exports and erasure.
Read nextConsent policy and visitor data
Database region and AI requests
Read the recorded data location and which AI provider settings apply.
Read nextTrust and security: support access: Site data and AI requests
Backups and operator restore
Distinguish content backups from a whole-site recovery operation.
Read nextHow Amadalis runs hosted sites
Audit and subprocessors
Read recorded account changes and find the current list of outside service providers.
Read nextTrust and security: support access: Records and recovery
Current limitations
Check unsupported tasks and the setup needed before a feature can work.
Changelog
Read recorded product changes alongside the separate notice of a deployed version.
Read nextChangelog
Staff sign-in and security
Read the boundary around staff-only service requests.
Read nextHow Amadalis runs hosted sites
Service account records
Read the staff-only account administration reference.
Read nextHow Amadalis runs hosted sites
Site lifecycle and provisioning
Read staff requests for setting up and managing a site through its lifetime.
Read nextHow Amadalis runs hosted sites
Service billing and usage
Read the staff-only service billing and usage reference.
Read nextHow Amadalis runs hosted sites
Service incidents and health
Read staff incident, support and health requests.
Read nextHow Amadalis runs hosted sites
Service AI administration
Read the boundary around staff model and service controls.
Read nextHow Amadalis runs hosted sites
Service copilot and activity
Read staff request scope and service activity records.
Read nextHow Amadalis runs hosted sites
More in this area
Section titled “More in this area”These guides cover the other tasks and settings in this area.
- How Amadalis runs hosted sites: Understand the staff operations areas and the evidence to request for an operation on your site.
Your next step
Section titled “Your next step”Choose the guide for the decision you are making. Before granting access, begin with read security controls. Before collecting or erasing data, read the corresponding consent and record-scope guide.