Copilot: Service administration

Checked against the product’s code on 7 November 2026.

These requests belong to service staff with platform administration authority. A customer’s site role or support access grant does not confer that authority. They are included here to distinguish the registered service actions from requests you can run on your own site.

The same approval and Undo distinctions apply. Service billing, account status changes, capability switches and incident records are separate from customer content editing. No price or commercial term is specified here.

In the tables, Yes under approval means a separate approval is required before applying the request. Available under Undo means the request can be reversed. The specific receipt must offer Undo; it can be limited by the input, later changes or the state that was saved. No means this request provides no automatic Undo. Reading a fact has nothing to undo.

These are plain-language descriptions of requests, not text you must type exactly. Your role, configured connections and site capabilities determine which requests are available. See How copilot requests are governed.

Service account records

Request	Approval	Undo
Add a service note to an account	Yes	No
Update an account’s commercial details	Yes	No
Update an account’s compliance details	Yes	No
Manage an account contact	Yes	No
Assign service coverage to an account	Yes	No
End service coverage for an account	Yes	No
Read an account’s service coverage	No	No
Manage an account’s email domain record	Yes	No
Manage an account location	Yes	No
Change the plan assigned to an account	Yes	No
Update an account profile	Yes	No
Manage an account’s tax registration record	Yes	No

Service billing administration

Request	Approval	Undo
Assign a billing account	Yes	No
Create a billing account	Yes	No
Read a billing account	No	No
Create the service billing catalog records	Yes	No
Read service billing catalog status	No	No
Update service billing catalog records	Yes	No
Add a billing contact	Yes	No
Record a service billing order	Yes	No
Open an account’s payment provider billing portal	Yes	No
Read service billing status	No	No
Check and align service billing records with the payment provider	Yes	No

Adding a billing contact marked to show to the customer can replace the contact displayed on their account. It sends no email, does not update Stripe and has no Undo. Earlier contacts stay on file.

Capability switches

Request	Approval	Undo
Manage a group of sites for capability settings	Yes	No
Change a site’s capability switch	Yes	No
Read a site’s capability switch status	No	No

Service change Undo

Request	Approval	Undo
Undo an eligible service administration change	Yes	No

Serving domains

Request	Approval	Undo
Attach a serving domain for an account	Yes	No
Detach a serving domain from an account	Yes	No
Recheck an account’s serving domain	Yes	No
Read an account’s serving domain status	No	No

Service health

Request	Approval	Undo
Refresh an account’s service health checks	Yes	No

Incidents

Request	Approval	Undo
Open a service incident	Yes	No
Send another incident alert for an open incident	Yes	No
Resolve a service incident	Yes	No
Read service incidents	No	No
Update a service incident	Yes	No

Account setup

Request	Approval	Undo
Cancel an account’s setup workflow	Yes	No
Update an account setup milestone	Yes	No
Retry an account’s setup workflow	Yes	No

Service activity

Request	Approval	Undo
Read service administration activity	No	No

Hosted sites

Request	Approval	Undo
List hosted sites for service administration	No	No

Account team administration

Request	Approval	Undo
Invite a member to an account	Yes	No
Resend an account team invitation	Yes	No
Revoke an account team invitation	Yes	No
Disable an account member’s access	Yes	Available
Enable an account member’s access	Yes	Available
Send an account member a recovery email	Yes	No
Change an account member’s role	Yes	No
Read an account’s team membership	No	No

Account status

Request	Approval	Undo
Read the deletion certificate for a terminated account	No	No
List service accounts	No	No
Create a service account and hosted site	Yes	No
Reactivate an account’s serving	Yes	Available
Rename an account	Yes	Available
Cancel a scheduled account action	Yes	No
Run an account action that is due	Yes	No
Read scheduled account actions	No	No
Suspend an account’s serving	Yes	Available
Schedule suspension of an account	Yes	Available
Cancel a prepared account termination	Yes	No
Read the preparation needed for an account termination	No	No

Service usage

Request	Approval	Undo
Read an account’s recorded service usage	No	No

Return to the copilot request index.

Your next step

If you need a service change, contact support with the affected site and the result you need. The staff controls listed here are separate from customer permissions.